Amazon Connect Customer Profiles, which aggregates order history, contact history, sales, CRM and other data. Real-Time Contact Lens, which identifies customer issues in real time during a call.

Customers want convenience; retailers want growth. Machine learning can help with both. Artificial intelligence has revealed its potential in retail, as anyone who has ever interacted with a digital ...

As mentioned above, the team at ZIO aren't the only ones tackling machine learning in marketing. The MarTech industry is growing at an exponential rate, and most marketers ranked customer insights ...

Unified Data Governance: Manage and govern all data and ML assets with Unity Catalog, including those consumed and produced by model serving. Databricks is committed to driving innovation with its ...