The hype around ChatGPT and other generative-artificial-intelligence technology is highlighting a continuing challenge for businesses: how to keep bias out of their own AI algorithms.

Examples abound of AI systems behaving badly. Last year, Amazon was forced to ditch a hiring algorithm that was found to be gender biased; Google was left red-faced after the autocomplete ...

Here we will look at real-world examples, good and bad, that illustrate the benefits of transparent AI and the dangers of obscure or unexplainable algorithms.