The cloud-based version of Spiceworks Help Desk offers basic ticketing, reporting and the ability to view and contribute to an IT knowledge base. Plus, you can manage a software and hardware ...

Learn how to manage your help desk tickets effectively. An effective ticket management system is critical for fixing issues quickly and efficiently. Learn how to manage your help desk tickets ...

The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The numbered ticket becomes part of the support workflow until ...

Opening a help desk ticket is always a surprise.Who knows what the cause of the tech problem will be or what kind of interaction you’ll have with the user? And sometimes, certain interactions ...

This plugin gives Spiceworks users the ability to add to-do lists and checklists to individual help desk tickets. Nathan Eddy. A graduate of Northwestern University's Medill School of Journalism, ...

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...