Most ticketing systems targeted towards IT also provide asset management to help you track all the hardware and software deployed to users in the organization, and some even provide remote ...

The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved. The numbered ticket becomes part of the support workflow until ...

Opening a help desk ticket is always a surprise. Who knows what the cause of the tech problem will be or what kind of interaction you’ll have with the user? And sometimes, certain interactions ...

The latest include the Help Desk Responses plugin, which allows IT professionals to add a series of auto-responses to their ticketing system so they can better respond to support requests from end ...

The life of a Help Desk ticket is quite long. Once the call is placed to 119, it is sent to Kok; if Kok receives the call, he will place the ticket.

A ticket can be reopened if there are follow-up questions or additional requests; this will bump it back into the workflow for the same team member who previously worked on it. What are some ticket ...

To manage their help desk tickets, those businesses need multi-branded support, which gives them the opportunity to set up multiple support desks to serve each client separately.

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

To date, the GFEBS FMS help desk has cleared more than 3,100 help desk tickets. Overall, this system helps users with building sales orders, purchase requisitions, building reports, all while ...