360-Degree Customer Sentiment View The integration of multimodal analysis represents a quantum leap in customer understanding. Our systems now simultaneously process text, voice and visual data to ...

We decided to test this theory by using new techniques in sentiment analysis drawn from the field of computer science. While not uncontroversial, sentiment analysis is a widely used technique to ...

Tweets about the 2017 Philadelphia beverage tax that showed high levels of anger and fear prior to the tax were replaced by more favorable sentiments years later, according to an analysis by ...