Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

For example, integrate a real-time order tracking API before tackling complex back-end systems. This approach delivers quick wins, minimizes disruption and validates your integration strategy early.

Image by Manoj Bhoyar In the ever-evolving world of artificial intelligence and machine learning, where innovation is rapid ...

"Make every customer feel like they are our single customer, regardless of size. Via AI, automation and data, we can do that.

Bloom Energy’s Sonja Wilkerson shares why the company is taking a measured, strategic approach to AI integration.

The integration of AI, including agentic AI, into eDiscovery workflows represents a significant evolution in how legal teams ...

Web3 AI projects often force blockchain integration to access capital, harming innovation by prioritizing ecosystem ...

As AI technology continues to advance and once revolutionary digital health tools become the new normal, healthcare leaders are learning more about what works and what does not.  From patient privacy ...

The integration of heterogeneous computing architectures, which combine various processing units like CPUs, GPUs, and specialized accelerators, has further optimized AI model performance.