Key Points A customer journey map is a visualization tool showing how someone engages with your product. A process ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...

Creating a Six Sigma Process Map. When creating a process map, keep in mind that the map will resemble a flowchart depicting the start of the process, the middle steps, and the end—or desired ...

Business process mapping is a framework that helps companies create visual representations of processes within the organization. Mapped processes can include products, software, services and even ...