Organizations have high hopes for automated QA but results fall short, he added. “At every layer, organizations want to achieve 80%+ automation in 2 years, but have only achieved about 30% ...

See how how role titles, team trust, and a strategic ‘spare QA’ help scale quality across legacy systems and ways of working ...

SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, today announced the launch of Auto QA – the first adaptive automation ...