Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

SAN FRANCISCO, April 29, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, has been positioned by Gartner, Inc. as a Visionary in the 2021 ...

Infotech Lead America: Customer service and contact center solutions provider Genesys is set to buy UTOPY, a provider of workforce optimization solutions. The acquisition enhances Genesys ...

--Genesys ®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots ...

Genesys®, the global leader in cloud customer experience and contact center solutions, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement ...

Genesys®, a global cloud leader in AI-powered experience orchestration, received a top ranking from Frost & Sullivan in the Frost Radar™: Workforce Optimization Solutions, 2023 report.

Capabilities include inbound and outbound support for email, chat, mobile, and advanced self-service channels, simplified and preconfigured routing, real-time performance and operational monitoring ...

The award-winning U.K.-based company was founded in 2001 and has offices in the U.K., Asia Pacific and the U.S. Genesys has been offering the Silver Lining Solutions Performance DNA portfolio ...