A report from Nexthink based on a survey of 1,000 IT workers worldwide has revealed growing concerns and excitement over the evolution of the service desk model and the impact of artificial ...

As commenters on the Geek Speak article pointed out, a help desk model makes sense for normal internal users and standard IT ticketing while a service desk model is more appropriate for servicing ...

A survey of 1,000 global IT workers finds that 79% believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

With the help of TCS, this experience will be the gold standard for businesses around the world.” About Moveworks Moveworks is the AI platform that powers the best places to work.

An under-desk elliptical can help you get a workout in while you work. Experts recommend top models from Cubii, DeskCylce and more.

Long gone is the era of traditional IT help desk or service desk models, where break-fix or incident management reigned. These no longer meet the expectations of the consumers and citizens living and ...

The Air Force plans to “transition to an Enterprise Service Desk and End User Device as-a-Service delivery model,” according to a recent request for information.

The survey reveals that 92% of respondents believe the service desk will transform into this new model, focused on enhancing the overall employee experience.