A report from Nexthink based on a survey of 1,000 IT workers worldwide has revealed growing concerns and excitement over the evolution of the service desk model and the impact of artificial ...

While many lump IT support into one big bucket, there are nuances to the different models. While many lump IT support into one big bucket, there are nuances to the different models. Skip to main ...

BOSTON & LAUSANNE, Switzerland, October 10, 2024--Nexthink, the leader in Digital Employee Experience (DEX) management, announces ‘The Death (and Rebirth) of the Service Desk’, a new report on ...

“Traditional IT service desk models simply aren’t sufficient in meeting all of our employees’ support needs,” said Sankha Ghosh, CIO at AssuredPartners.

Digital has changed the rules of customer and service support, dramatically, and it’s only just begun. The needs created by the expectations of the digital consumer have a significant and immediate ...

Zoho Desk is the best help desk software for small businesses because it’s feature-packed yet easy to use, and you don’t have to pay extra for features, such as a mobile app or live chat.

The traditional IT help desk, often the backbone of enterprise tech support, is facing a seismic shift as digital landscapes grow more complex and demanding, new research has claimed. A report ...

A survey of 1,000 global IT workers finds that 79% believe the current service desk model will be unrecognizable within three years, with nearly as many (77%) saying new technologies will render ...