Customer experience is never one-size-fits-all. That is especially true for customers who require specialized support or solutions tailored to their specific needs.

AI assistance is increasingly woven into JavaScript development tools and processes, which is both a boon and a peril ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

Latest preview of the next version of .NET also introduces enhancements for JSON, Blazor WebAssembly, ASP.NET Core, .NET MAUI, and .NET tools.

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

Learn how candlelight creates mood, intimacy, and unforgettable moments with expert tips for effortless ambiance.

In a little over a week, the Philadelphia 76ers will be on the clock with the No. 3 pick in the NBA Draft. Ahead of this crucial decision, one expert praised one of the prospects many have been ...

A road test vehicle review expert experienced unintended acceleration in Dodge Charger Daytona EV. How common is it in self-driving vehicles?

Meta found a new way to violate your privacy. Here’s what you can do. Even hardened digital privacy veterans said they were stunned by Meta’s tactics.

Senate Republicans’ new higher education plan would trigger “an avalanche of student loan defaults,” one expert says. Here’s what to know about the proposal.