The first step in conducting a chart-review study is dealing with the "name, blame, shame" issue. Most people feel very guilty and tentative when discussing errors. For this type of study to be ...

The most important characteristics of the voluntary report form are brevity, simplicity, and high visibility. In addition, it should be easily accessible. Staff are asked to include the patient's ...

No business is perfect, and sometimes a product or service fails. So, what should you do when your customers have a complaint about it? Here's a look at the five-step recovery process, according to ...

Royalty-free licenses let you pay once to use copyrighted images and video clips in personal and commercial projects on an ongoing basis without requiring additional payments each time you use that ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.