Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

The analyst firm identifies data collection, customer profile unification, integrations and segmentation as among the key features of a CDP ...

Amperity, the AI-powered customer data cloud, announced M&T Bank has selected its platform to unify customer data across the ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Louis Vuitton UK said hackers have stolen some customer data as the luxury brand becomes the latest target in a string of cyberattacks against retailers.

(Reuters) -JPMorgan Chase is planning to impose fees on fintech companies for access to its customer bank account data, Bloomberg News reported on Friday, citing people familiar with the matter.

JPMorgan Chase & Co. has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for access to their customers’ bank account ...

The move to charge data aggregators fees totaling hundreds of millions of dollars threatens to upend business models across the industry.

Master Data Management (MDM) is a technology that facilitates organizations to manage and govern their critical business data. Examples include customer, product, and supplier information.

AI agents don’t need to talk to a customer to break the rules. Just one quiet process running in the background can trigger a major compliance mess. In 2025, AI […] ...

Many businesses collect data for multifold purposes. Here's how to know what they're doing with your personal data and whether it is secure.