Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The proliferation of open-source and proprietary software has revolutionized development, enabling rapid innovation and ...

Machine learning (ML) is playing a transformative role in predictive marketing. This article explores the specific applications of machine learning and the challenges it presents, how it gives ...

Agent Development Kit (ADK) An open-source, code-first Python toolkit for building, evaluating, and deploying sophisticated AI agents with flexibility and control. Important Links: Docs, Samples, Java ...

This leading textbook provides a comprehensive introduction to the fields of pattern recognition and machine learning. It is aimed at advanced undergraduates or first-year PhD students, as well as ...

Buildings account for 40% of total primary energy consumption and 30% of all CO₂ emissions worldwide. A large portion of building energy consumption is due to heating, ventilation, and ...

2. AI as the ultimate partner for customer service agents While AI is transforming the customer experience, it’s also revolutionizing the way customer service agents work. The days of agents ...

‍ ‍ Key Features Complete product knowledge integration with your Shopify catalog Seamless handoff to human agents for complex situations Advanced analytics to identify common customer concerns ...

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Verint announced that BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its ...