Ultimately, the future of business belongs to those who can master the art and science of customer experience.

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

AI models weren't that good at coding. Then, in the summer of 2024, Anthropic released a new model that blew everyone away.

To address these inefficiencies, businesses are increasingly adopting a mix of SaaS, PaaS, and API technologies. When used effectively, this trio enables real-time communication between warehouse ...

An exposé details how anyone with a credit card can get easy access to a huge database of stolen personal information, sold ...

AI models such as ChatGPT consume serious power. Experts break down where that energy goes, and what you can do to help.

How funny is AI, really? Not all senses of humor are made equal. ( Undark) + What happened when 20 comedians got AI to write their routines. ( MIT Technology Review) 10 Work has begun on the first ...