Ultimately, the future of business belongs to those who can master the art and science of customer experience.

In terms of automations, Toolstation currently has 542 automations running, from moving and assigning tickets, to responding ...

AI models weren't that good at coding. Then, in the summer of 2024, Anthropic released a new model that blew everyone away.

An exposé details how anyone with a credit card can get easy access to a huge database of stolen personal information, sold ...

AI models such as ChatGPT consume serious power. Experts break down where that energy goes, and what you can do to help.

How funny is AI, really? Not all senses of humor are made equal. ( Undark) + What happened when 20 comedians got AI to write their routines. ( MIT Technology Review) 10 Work has begun on the first ...

Esri has enhanced rail data collection with the Survey123 Smart Assistant, using AI to improve speed, accuracy, and ...

Meta's founder-led vision and aggressive AI investments position it for long-term growth, despite short-term scrutiny over ...

Using AI well is not as simple as typing questions into a chat function. There are widely recognised ethical issues, ...

A critical vulnerability (CVE-2025-20337) in Cisco's Identity Services Engine (ISE) could be exploited to let an ...

As far as fintech AI tools in 2025 go, investment into RAG-based systems and generative AI is creating real value for ...

My client has just received an email from HMRC about changes to their VAT account. They haven't clicked on any links and have asked my advice.