13 thoughts on “ TTL Simulator In JavaScript ” GHZATOMIC says: November 2, 2020 at 7:37 pm awesome. Report comment. Reply. YGDES says: November 2, 2020 at 7:41 pm Let ...

The first step in building a simulation training program for agents is prioritizing key metrics to improve, such as agent speed to proficiency, CSAT and NPS scores, first call resolution, drive to ...