Route: Track Everything In One Place
See everything Route has to grow your business. Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping.
Route
Search for answers to common problems and get support from our team.
Route Track: Package Tracking For the 21st Century
Generic tracking pages kill post-purchase engagement. With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct …
Deadlines to file a claim – Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …
Route
Apr 21, 2025 · Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route …
Shopper FAQs – Route for Shoppers
What is Route? Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes …
Route for Shoppers
Search for answers to common problems and get support from our team.
File and manage claims – Route for Shoppers
How Route’s claims process works; Refunds, reorders, and other claims resolution options; How to access refunds in PayPal, Venmo, and more; What if I already initiated a chargeback with …
Shoppers - Route
Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.
Tracking with Route
Route displays all your online orders in a central, visual tracking app. We use the shipping and tracking information you receive at the time of your purchase to display: Where your …